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Garuda was great on the way over to Bali but Jetstar cancelation of return flight meant I had to go to Melbourne then have a 2 hour stop then onto Sydney making it a 12hr trip. Very disappointed as I missed a day of work due to it.

Flight was initially delayed a few hours and Garuda gave us food vouchers that was very nice. Unfortunately from there things went downhill. We went to the gate and kept being told 10mins to boarding for over an hr. At that stage we were told they needed to get new pilots for the plane that took another hr but everyone stayed at gate all this time because they kept saying 10mins. If they told everyone it’s delayed another few hours rather than keep saying 10 mins people could have gone to get food, had a walk etc and that would have been better. Eventually when we got on the plane the trip was not great. They ran out of soft drink and juice very early into the flight. There was no air vents normally above each seat where you could put on air and the plane was boiling. We landed 4 hrs late (delays happen but that last 2 hrs the ground staff in Melbourne were not honest and people who were trying to update transfers etc had issues because the info we got was not honest. When everyone was stuck at the gate waiting for pilots I had enough because we were starving and went to Burger King. I had 2 pilots stood in queue behind me and these were the pilots everyone was waiting for.) I don’t think I would fly Garuda again. No air on flight, running out of soft drinks/ juice and complete chaos as far as being honest with people about the fly status). Most people understood the delay these things happen but be honest with people and let them leave the gate rather than say 10 mins over and over. New pilots were needed because they had been working too long since they were on flight before ours. Once flight is delayed 2 hrs initially don’t they think ahead that we need new pilots rather than have everyone sat waiting for new pilots to get to airport and grab some Burger King. People who rearranged pick ups and transfers to hotels like us had to pay extra for new taxis because we had rescheduled pick up after we knew first 2 hr delay but after that had no accurate info.